Frequently Asked Questions
Everything you need to know about finding your perfect timepiece.
Are all watches sold on The Wrist Watcher authentic?
Yes, we guarantee that every timepiece sold is 100% authentic and comes with its original serial number and manufacturer documentation.
What is your shipping policy for international orders?
We offer insured worldwide shipping. Delivery times typically range from 5 to 10 business days depending on the destination and customs processing.
Do the watches come with a warranty?
Every watch purchased includes a two-year The Wrist Watcher warranty, covering internal mechanical defects in addition to any existing manufacturer warranties.
Can I return my watch if I am not satisfied?
We offer a 30-day return policy for all unworn watches in their original packaging with all protective films and tags intact.
How should I care for and maintain my new timepiece?
We recommend keeping your watch away from strong magnetic fields, rinsing it with fresh water after salt-water exposure, and scheduling a professional service every 3 to 5 years.
Do you offer resizing services for metal bracelets?
Yes, you can provide your wrist measurement during checkout, and our horologists will pre-size the bracelet for you free of charge before shipping.